Frequently Asked Questions – FAQ

How do I activate my account after the trial period? 

Continue to use the same login as for your trial account. Right in your profile you can select all of the desired components and activate them for your desired period of time.

What does KORONA.pos Cloud cost? 

You only pay for using the Cloud, saving the capital investment of software and costly server installations. Select your desired time period and the scope of services to fit your needs. The costs are represented as a monthly fee, but the longer the period of time is that you choose, the lower the cost will be. For example, the basic package with back office and retail POS software will cost you $59 per month when you subscribe for 6 months. However, if you would like to activate this package for 12 months, it will cost you only $56 per month. The respective costs will be displayed in transparent detail in your account. You can also take a look at the pricing here.

How quickly after activation will my POS system actually be operational? 

Upon activation of your account, you are now able to download the POS software. Follow the quick setup guide and in about 10 minutes it will be ready to go.

How secure is my data in the cloud? 

Your data is stored redundantly in multiple locations. Should one or more servers fail, you will still have access to all of your information. What’s more, your highly sensitive data is transferred in encrypted form. Therefore, your personal account comes with the highest level of security and data integrity guaranteed.

How do I access my data? 

Forget about the need for additional software: you can control everything through a browser, so you just need a web-enabled PC, Mac, tablet or smartphone. It doesn’t matter when or where you access your back office – your data is always available.

What if I open more stores or would like to extend my POS system? 

You can activate more POS terminals or modules easily in your KORONA.pos Cloud account. Don’t worry about additional server capacity. If you no longer need a POS terminal or select modules, simply do not extend the service for these. In this way, you can easily adjust your system to fit your exact needs.

Will my master data and configurations be deleted if I do not use KORONA.pos Cloud for some time? 

Your data will be kept for 12 months after the last authorized login in the cloud and can be used again, immediately upon re-activation. In this way, KORONA.pos Cloud is also great for seasonal use. If your account is not re-activated within 12 months, your data will be deleted. However, you will be informed in advance and will receive guidance on how to transfer your data from the system to your PC so that you will meet your data retention obligations.

Can I transfer my sales and revenue figures to an accounting or ERP system? 

Of course. Your data is available to be exported in CSV format at any time and can easily be imported into third party software.

I have employees in different stores. Can I limit the back-office access? 

Security plays an important role, especially in a POS application. You can specify for each employee exactly what can be accessed and which functions may be used. Suppose you employ three branch managers. Based on the security settings, you may limit the access for each manager to their own branch. You, however, will have access to all of the data and insights for every one of your stores.

What happens if there is a break in my internet connection? 

Your POS application will work without internet access, so you can easily continue your daily business. In the offline state, all sales data is stored locally on the POS terminal. Once your internet is back up and running, the POS terminal will automatically sync its data with your KORONA.pos Cloud account.

How do I keep my cloud solution up to date? 

We take care of everything. A free software update service is included with your KORONA.pos Cloud account, so you are always working with the latest software. You can update your POS terminals with the touch of a button or automatically as well. Updates will be announced via e-mail.

Is the solution compatible with my peripherals? 

KORONA supports POS hardware from many vendors. You can easily check the compatibility list to see if your existing peripherals will continue to work with KORONA.pos cloud. If you find your device is not on the list, just get in touch with your dealer or KORONA representative. If you cannot reach them for some reason, call us directly at 702-997-2347. We will be glad to help you.

That all sounds really good. What should I do now? 

Call us directly at 702-997-2347 for a complimentary consultation. Let’s talk about how we can increase your cash turnover.

Your question was not there? 

We are glad to help you. Just call 702-997-2347.